At Sierra Online Traders LLC, we are committed to ensuring your satisfaction with our high-quality vases. If for any reason you are not completely satisfied with your purchase, please review our Refund and Returns Policy below.
Return Eligibility: To be eligible for a return, your item must meet the following conditions:
The vase must be unused, in its original condition, and in the original packaging. You must initiate the return within 30 days of receiving your item. A valid proof of purchase (receipt or order confirmation) is required. Non-Returnable Items: The following items cannot be returned:
Items on sale or purchased with a discount code. Custom or personalized vases. Damaged or broken vases due to improper handling by the customer. Return Process:
Initiate the Return: To start a return, contact us at EstrellaGarcia@sierraonlinetraders.com with your order details and reason for the return. We will review your request and provide instructions. Shipping the Item: You will be responsible for covering the shipping costs for returning the item. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking. Inspection and Approval: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Refund: If your return is approved, we will process the refund to your original method of payment within 7-10 business days. Please note that shipping fees are non-refundable. Exchanges: We only replace items if they are defective or damaged upon arrival. If you need to exchange your vase for the same item, contact us at EstrellaGarcia@sierraonlinetraders.com within 7 days of receiving the item.
Damaged or Defective Items: If you receive a damaged or defective vase, please contact us at EstrellaGarcia@sierraonlinetraders.com within 7 days of delivery. Provide photos of the damaged product, and we will assist you with a replacement or refund, depending on availability.
Late or Missing Refunds: If you haven’t received your refund after 10 business days, please:
Check your bank account or contact your credit card company, as there may be a delay in the processing. If the issue persists, contact us at EstrellaGarcia@sierraonlinetraders.com, and we will assist you further. Contact Information: If you have any questions about our Refund and Returns Policy, feel free to reach out to us at:
We are committed to providing you with excellent customer service and a seamless shopping experience. Thank you for choosing Sierra Online Traders LLC.
